Browse F.A.Q. Topics

Q&A for the entire usage

    • HOW DOES THE MACHINE PROCESS WORK?
      Choose the type of beer you want to brew. You can select it from our library or create your own recipe. Load the listed ingredients and fill in the MiniKeg with the specified amount of water. Press start on the user menu of the machine or via your mobile phone through our APP. Brewing begins and the brewing status will be uploaded to the cloud server, so you can keep track of it on your computer, tablet, or smartphone. After brewing, your beer will enter into the fermentation stage. Leave the keg inside the machine and add the yeast. You will still be able to track the status on the APP. You may also pull out the MiniKeg at any time during this stage, put on an airlock, and do the fermentation outside of the machine. You should do this only if you are trying to brew another batch of beer and have another MiniKeg. Next, you should take the ingredients out of the container, remove the waste, rinse the malt and hops and place the container back into the machine. The fermentation process will take from 7 days to 3 weeks, depending on the beer style, the fermentation temperatures, and some other factors. Transfer your beer from the fermentation keg to a clean serving keg, carbonate, and put it tapped inside either the refrigerator, the machine kegerator or a bottle, as you prefer.
    • WHAT IS THE FEATURE OF IGULU’S APP?
      First of all, you will be able to share your iGulu recipes with other users from all over the world, not only on the APP, but also on Facebook, Twitter and Instagram. Third, beer is a social beverage; the APP provides an easy way to hold a craft tasting party with more beer aficionados.
    • CAN THE FIRMWARE BE UPGRADED?
      Sure, our firmware can be upgraded regularly to support more functions and recipes.
    • IS IT POSSIBLE TO MODIFY THE WORKING SEQUENCE OF MASHING AND FERMENT?
      Yes, you can modify the sequence before the brewing or during the brewing. The sequence, the temperature and the duration of any stage, from mashing to fermentation, can be modified.
    • DO I OWN THE RIGHT OF THE RECIPE WHICH I CREATED?
      Sure. There’re 3 kinds of recipes: private, verified and released. The recipes you create will be labeled as released ones, only after your consent. Additionally, the iGulu Company will test the recipes before releasing them and will give them a label with the author’s name. You can also charge a fee if people decide to use your recipe from the iGulu APP.
    • HOW DO I CREATE RECIPES?
      With the APP, creating a new recipe is a piece of cake. You can upload as many recipes as you like, including a step-by-step explanation, or you can always modify the ones you have already uploaded. Just try the APP now, you’ll find it interesting even before getting the iGulu machine.
    • CAN WE MAKE THE BEER WITHOUT IGULU APP?
      Sure! You can complete the brewing without the APP. You can easily brew by following the directions on the LCD screen of the machine. However, the APP will provide you with more functions and resources, so that to make your brewing experience more fun and different every time.
    • WHAT’S INCLUDED WITH THE AN IGULU MACHINE PURCHASE?
      Upon receiving your package, you will find: The iGulu® machine, one 1.6 gallon iGulu MiniKeg Power connections, our customized silicone Keg Seal to prevent the foam from collapsing and finally the airlock Keg seal backup Cap User manual
    • HOW DO I CLEAN THE IGULU® MACHINE?
      The machine has a self-cleaning function. Press the “clean/rinse” button, fill the machine with clean water and iGulu will automatically do the whole cleaning.
    • DOES THE MACHINE NEED A WATER CONNECTION?
      You don’t need any water connections, water can be filled in by manually.
    • HOW SMART IS THIS MACHINE?
      iGulu is a small and smart device designed for brewing beer at home, making brewing easy, but maintaining the high quality. All you need to do is insert what you find inside the package into the machine and choose a desired beer recipe from the LCD screen or the APP. The machine will start brewing automatically, including mashing, boiling, filtering, cooling and fermenting. With the sensors and wireless technology, the status of your beer can be checked on the APP anywhere you are. You can also control the machine and modify the sequence of operations at any time and any place.
    • HOW LONG DOES THE PROCESS TAKE?
      It depends on the type of the beer. Generally it takes between four and six hours to brew. That is followed by 5 to 21 days of fermentation, during which the sugar will be transformed into alcohol and CO2 before it’s ready to be consumed.
    • HOW DO YOU CHILL THE KEG BEFORE PITCHING THE YEAST?
      To chill the keg, you don’t need to buy anything. iGulu has its own electronic chilling module. When the boiling is done, the module will start to work automatically. Everything is already installed within the machine.
    • HOW DO I GET RECIPES?
      At this early stage, iGulu’s library has more than 50 recipes for users to choose from, created from professional brewing masters, well known beer professional and brewers around the world. More recipes will be available soon. You can choose the recipes from different categories according to your preference leave a review and share them with other users.
    • DO I NEED A FERMENTER?
      iGulu’s MiniKeg is the fermentation vessel. One keg is default part of the machine. You can also buy more kegs from from iGulu website.
    • HOW LONG DOES IT TAKE TO FINISH A BREW?
      It depends on the type of the beer, but it generally takes between five and six hours to brew
    • CAN I ADD HOPS AT MORE THAN FOUR TIMES DURING THE BREWING?
      Sure! Four hops will be added automatically, but you can manually more hops manually in any quantity you like. iGulu will advise you on manual additions.
    • HOW DOES CARBON DIOXIDE GET INTO MY BEER?
      You can either wait for the natural carbonation process to develop under pressure inside the kegs we provide, or you can use an external CO2 tank.
    • DO I NEED ANY SPECIAL POWER CONNECTIONS?
      iGulu can be ordered with different plugs to fit the power connection in your country: 100v ~ 120v, 60Hz; 200v~220v, 50/60Hz. For these standards, you do not need any special power connections.

Q&A for the purchase & refunds

    • WHAT IS THE RETURN POLICY?
      If your item is damaged during shipping, we will exchange the machine or give you the full refund for your purchase. Other than these exceptions, there is no return policy and all the sales are final. To be eligible for a refund or exchange, your item must be damaged by external causes, or due to machine malfunctions. Please email us at support@igulu.com to get in touch with us about your damaged machine. We will then send you a RA# (return authorization number) to complete the process. Once we receive the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund you the full amount of the purchase.
    • WHAT IS THE EXTENT OF CUSTOMER SERVICE PROVIDED?
      We have a full customer service platform designed to help you with any questions you might have. We provide a forum, support via email, and how-to videos.
    • HOW TO ORDER AN IGULU MACHINE?
      You can easily order your machine on our crowd funding platform or our official website.
    • IS WARRANTY INCLUDED WITH THE IGULU® MACHINE?
      The purchase of an iGulu® machine includes a 1-year limited warranty. With the right care and if you follow our suggestions on how to clean it, iGulu® machine is designed to last for years and offer you a constant good service. Upon purchase, we guarantee you a functioning machine and full customer support.

Q&A for the shipping & delivery

    • CAN I COME PICK UP MY IGULU INSTEAD OF PAY FOR SHIPPING?
      Sure, we will provide you with the address for picking up your order before the product is ready to be delivered.
    • CAN I CHOOSE A FASTER WAY FOR SHIPPING?
      Yes, we can provide multiple shipping methods, according to your needs, at additional costs.
    • HOW LONG DOES IT TAKE FOR THE SHIPPING?
      The shipping time is subject to your location; if, for example, you reside in the U.S. the estimated time is less than 2 weeks. For other countries/regions, the shipping time may be from 1 to 5 weeks. You can keep track of the shipping status by checking with us.
    • WHY IS SHIPPING NOT INCLUDED IN THE PRICE?
      Shipping costs vary depending on where you are in the world. U.S is free of charge, but some other countries require additional fees for shipping.

Q&A for the Specification & introduction

    • WHAT IS THE EXTENT OF CUSTOMER SERVICE PROVIDED?
      We have a full customer service platform designed to help you with any questions you might have. We provide a forum, support via email, and how-to videos.
    • WHAT ARE THE DIMENSIONS AND WEIGHT OF THE IGULU®?
      27.17 ” (L) x 22.05″ (W) x 21.26 ” (H), 37.37lbs/69 cm(L) x 56cm (W) x 54 cm(H), 18.95kg
    • HOW SMART IS THIS MACHINE?
      iGulu is a small and smart device designed for brewing beer at home, making brewing easy, but maintaining the high quality. All you need to do is insert what you find inside the package into the machine and choose a desired beer recipe from the LCD screen or the APP. The machine will start brewing automatically, including mashing, boiling, filtering, cooling and fermenting. With the sensors and wireless technology, the status of your beer can be checked on the APP anywhere you are. You can also control the machine and modify the sequence of operations at any time and any place.
    • WHAT’S THE WHOLE PROCESS, FROM GRAIN TO GLASS?
      Choose what you want to brew (select, import, or create your own recipe), load the ingredients, fill in a keg with the specified amount of water, press start via your mobile phone or the user’s menu on the machine screen. The brewing process will begin shortly.. While it is brewing, the status of the machine will be uploaded to the cloud server, so you can keep track of it on your computer, tablet or smartphone. After the brewing, the beer will enter the fermentation status. Leave the keg inside the machine and add the yeast. During this stage, you can pull out the keg anytime and do the fermentation outside the machine while putting inside anther keg to make beer. Take out the container of ingredients, throw away the waste, rinse the malt and hops container and place it back inside the machine. Wait for the beer to ferment naturally. This will take some time, from seven days to three weeks, depending on the beer style you chose, the fermentation temperatures, and some other factors. After that, transfer the beer from the fermentation keg to a clean serving keg, carbonate, and put it tapped either inside the refrigerator, the iGulu machine kegerator or a bottle, as you prefer.